🗑️ Garbage truck skips our lane in Tolichowki twice a week and the helpline just closes the complaint

Our lane in Tolichowki has about thirty houses, and the garbage truck is supposed to come every morning at seven. For six weeks now it has come maybe four days a week, and never at the same time. On the days it skips, the bags pile up near the electric pole at the corner. By evening the stray dogs have torn them open and the whole lane smells terrible. Last Friday I called the municipal helpline and a very polite man took my name and the lane number. Two hours later I got a message saying my complaint was resolved, but no truck had come. I called again and the same polite man told me the complaint was already closed. He said I could raise a new one, which I did, and that one was closed in forty minutes. So now I take a photo of the pile every morning and send it on the lane's group chat. Fourteen photos so far. Nobody has replied to most of them, but at least there is a record. The sweeper woman who cleans our road told me the truck driver has two extra lanes added this month. She did not know why, and she said the driver does not answer her calls either. My neighbour two houses down has started burning the dry waste in a small drum behind his house. The smoke comes straight into our kitchen window around eight, and my daughter has started coughing in the mornings. I asked him politely to stop and he said the truck does not come, so what else can he do. I had no good answer to that, and I still do not. We are thinking of paying a private collector 150 rupees a month per house, but only twelve homes have agreed. The rest feel they already pay property tax and should not have to pay twice for the same thing. I see their point, but I also see the pile near the pole every single day. Has anyone in a nearby area managed to get a real person at the corporation to answer?

The closed within forty minutes part is what bothers me, because that sounds like a button someone presses. My uncle in Malakpet got the same treatment and finally posted on X and tagged the corporation.

I would hold off on the private collector for now, since twelve homes will end up carrying everyone else.

Fourteen photos is a good record, so send them all to the ward office in one email. Our colony in Mehdipatnam did that and a sanitary inspector visited within a week. He checked the truck log, and it turned out our lane was marked as done every day. Ask for a copy of that log, because that is where the gap shows.