💬 Ration shop line timings, suggestion for a token/online system

The same problem happens every month. At our ration shop near Dilsukhnagar, the line starts forming from 6-6:30 in the morning itself. Those who arrive late have to wait 2-3 hours. This is especially difficult for senior citizens and daily-wage workers. Last week I saw an elderly aunty who stood in the sun for almost two hours, she didn't even have a chair or shade to wait there. A lot of people leave their work behind just to stand in this line, which for them is a loss of a whole day's income. Can a token or slot-booking system not be introduced here? People could get a number/token in the morning and come back at their turn's time, like it happens at hospitals. This way the work could get done without continuously standing in line, and people could also manage the rest of their day. Another simple solution is two counters, one for Aadhaar verification/entry and another for ration distribution. This could make the process faster too, since right now everything happens at a single counter which becomes a bottleneck. Do any ration shops in any area of Hyderabad already have a token system or multiple counters running? If yes, what was the proper channel for implementing it? Maybe we could also request it for our local shop and get things like this standardised everywhere. Some shops already have a small notice board put up with the approximate wait time written on it, it's a small step but it adds a bit of transparency for people who want to plan their day.

An elderly aunty standing in the sun for almost 2 hours without a chair is what makes this unacceptable. At our ration shop in Nacharam the dealer started giving tokens with a time slot, and the line fell from 60 people to about 15. It cost him a notebook and a pen. Maybe suggest the same to your dealer before going to the corporator.

In our area too, senior citizens have to stand in the sun for 2-3 hours. Give a written proposal at the local corporator's office and follow up, if you just say it out loud no one notes it down, I've experienced this myself. In my case that's what worked, it's not in the shopkeeper's hands, approval is needed from above, because they're also just following the allotted system, they can't change anything on their own. If more people request together, maybe it'll be considered faster.